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Coming Son

Athena by Versaterm will be migrating our Support Portal over the next several weeks. 
You do not need to do anything other than keep your eye out for specific information in the weeks to come. 

    • Popular Articles

    • Changing district to add District Agency

      When a unit is showing up to have no District Agency on the main CAD screen: Use the ‘CD’ (change district) command and you need to select the correct district, and the agency District Agency will be filled in:
    • Web Status Monitor Basics

      Web Status Monitor By default when you open web status monitor you will see this screen. You will select ‘Modules’ then ‘Status Monitor’: By default you will see Available Units, Busy Units, and Pending Calls: To make changes to what you see, you can ...
    • Active Map Settings to Show Caller & Call in Active Map

      Open Map from CAD In the Map Select Settings > Local Map Settings Under 911 - Select/Set below settings and Save These settings are going to be user specific.
    • Changing Agency Info/Address on Report Header

      To change or update your agency's information on the header of the reports you will: Create or update your agency premise record. Go to: MANAGEMENT >> CAD MAINTENANCE Click 'Agency' and select your agency. Fill in your agency's information, including ...
    • RECORD RETENTION - INCIDENT EVENT

      Agencies can now apply a future date to an Incident Event to mark an incident's retention period. To query incidents marked for retention: Law Enforcement >> Incident >> Incident - By Event Enter the date range for the records you're looking to apply ...