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Coming Soon

Just a quick reminder that your new support portal launches Thursday, May 7th, for all Athena by Versaterm application-related requests.

  • Access the Versaterm support portal home at https://versaterm.com/support 
  • You'll need a Zendesk account to submit and track tickets. Directions for resetting your password are in the Quick Start Guide
  • Your Quick Start Guide and FAQ are available for reference if you missed them in our last message — they walk through everything from submitting your first ticket to understanding ticket statuses.

Open tickets from your previous support channel will be migrated into the new portal before launch, so you won't lose any history.


    • Popular Articles

    • Changing district to add District Agency

      When a unit is showing up to have no District Agency on the main CAD screen: Use the ‘CD’ (change district) command and you need to select the correct district, and the agency District Agency will be filled in:

    • Web Status Monitor Basics

      Web Status Monitor By default when you open web status monitor you will see this screen. You will select ‘Modules’ then ‘Status Monitor’: By default you will see Available Units, Busy Units, and Pending Calls: To make changes to what you see, you can ...

    • Active Map Settings to Show Caller & Call in Active Map

      Open Map from CAD In the Map Select Settings > Local Map Settings Under 911 - Select/Set below settings and Save These settings are going to be user specific.

    • Changing Agency Info/Address on Report Header

      To change or update your agency's information on the header of the reports you will: Create or update your agency premise record. Go to: MANAGEMENT >> CAD MAINTENANCE Click 'Agency' and select your agency. Fill in your agency's information, including ...

    • RECORD RETENTION - INCIDENT EVENT

      Agencies can now apply a future date to an Incident Event to mark an incident's retention period. To query incidents marked for retention: Law Enforcement >> Incident >> Incident - By Event Enter the date range for the records you're looking to apply ...