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2026 Athena by Versaterm Training Symposium

The date for our 2026 Symposium has been changed from April 2nd to April 16th to eliminate the conflict with the 2026 TPCA conference. Information will be coming soon for you to register for the free, one day training event.

    Coming Soon

    Athena by Versaterm will be migrating our Support Portal over the next several weeks. 
    You do not need to do anything other than keep your eye out for specific information in the weeks to come. 

      • Popular Articles

      • Changing district to add District Agency

        When a unit is showing up to have no District Agency on the main CAD screen: Use the ‘CD’ (change district) command and you need to select the correct district, and the agency District Agency will be filled in:
      • Web Status Monitor Basics

        Web Status Monitor By default when you open web status monitor you will see this screen. You will select ‘Modules’ then ‘Status Monitor’: By default you will see Available Units, Busy Units, and Pending Calls: To make changes to what you see, you can ...
      • Active Map Settings to Show Caller & Call in Active Map

        Open Map from CAD In the Map Select Settings > Local Map Settings Under 911 - Select/Set below settings and Save These settings are going to be user specific.
      • Changing Agency Info/Address on Report Header

        To change or update your agency's information on the header of the reports you will: Create or update your agency premise record. Go to: MANAGEMENT >> CAD MAINTENANCE Click 'Agency' and select your agency. Fill in your agency's information, including ...
      • RECORD RETENTION - INCIDENT EVENT

        Agencies can now apply a future date to an Incident Event to mark an incident's retention period. To query incidents marked for retention: Law Enforcement >> Incident >> Incident - By Event Enter the date range for the records you're looking to apply ...